If you open the OpenPhone app to a "Subscription expired" message, there are several reasons why you might be receiving it.
We'll go over them here:
1. You've canceled your OpenPhone subscription
When you cancel your OpenPhone subscription, it'll remain active until the end of your billing period. After that, it'll expire.
If you want to renew your subscription, tap on the "Subscription expired" message, and renew the subscription.
If you're an iOS user, you can also do it by opening this link on your mobile device - https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/DirectAction/manageSubscriptions
If you're an Android user, you can follow these steps to restore your subscription:
- On your Android phone or tablet, open the Google Play Store.
- Tap Menu -> Subscriptions.
- Tap the subscription you want to restore
- Tap Restore
2. Your credit card on the OpenPhone account expired
Whether you're subscribed through Apple, Google Play, or you're signed up through the OpenPhone website, when your credit card on the OpenPhone account expires, your subscription will expire at the end of your billing period.
If you get the "Subscription expired" message and restoring the subscription doesn't work, verify that the credit card on your account is active. If needed, change your credit card from within the app or on your Apple / Google accounts.
3. There's a billing error on your account
In the case of a billing error on the account or any other questions, your best course of action is getting in touch with us at [email protected]. We'll be happy to help!