Local or toll-free, which one should you go for?

There are several things to keep in mind when making the choice. We'll break them down here.

First, what's a toll-free number?

A toll-free number is a number with 800, 833, 844, 855, 866, 877, or 888 area code that can be dialed without incurring long distance charges. We offer North American toll-free numbers. This means that callers from the US and Canada won't incur any long distance charges when calling the toll-free number.
Why pick a local number:

  1. Local numbers are great for establishing a presence in the area you serve. This is the best choice for service-based businesses with the majority of customers in a specific state or province.
  2. Local numbers are better suited for outgoing calls. When you make a lot of outgoing calls, local numbers are perceived as more trustworthy compared to toll-free numbers due to the increased number of spam calls
  3. Local numbers support picture messaging (MMS), while toll-free numbers don't.

Why pick a toll-free number:

  1. Ensure your callers from across the US and Canada never pay long-distance charges. This is especially important if your main use case is customer support.
  2. Appear larger and more established.
  3. Establish nationwide presence, appealing more to customers from across Canada and the US

Want to learn more about picking a local vs a toll-free number? Check out this full guide on our blog. Local vs. Toll-Free: What Phone Number Should I Get for My Business?

Hard choice? Good news, you can have both!

How to add a second number to your OpenPhone account

Get a local and a toll-free number in your OpenPhone app and never look back 😄

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