As a startup founder, you have a thousand things on your plate. When you use your personal phone number for your business, you're creating unnecessary work and stress for yourself.
Y Combinator CEO and Partner, Michael Seibel said it best.
As founders ourselves, we made OpenPhone to be the phone specifically for startups.
Here are our tips for making the most out of OpenPhone as a founder.
1 - Keep your personal number private.
Use your business phone number online, don't compromise your privacy.
Here are some of the places to check:
- Customer invoices (Stripe, Wave, Quickbooks, Freshbooks, etc.)
- Email signature
- Incorporation documents (Company phone number in Clerky, LegalZoom, Founded, etc.)
- Contact Us page on the website
- Website footer
- Social media profiles - Facebook page, Instagram account, etc.
- Google My Business
- Office buzzer
- Domain registration
- Commercial insurance
- Every single SaaS you sign up for
- S-1 filing 🤑
2 - Customize your phone to suit your workflow.
The beauty of OpenPhone is that you can set it up to work exactly how you need it to.
- Record your custom voicemail greeting that callers hear when you don't pick up. A professional sounding greeting will make you and your company look good to prospects and clients.
- Set your business hours so you don't get calls when you're not working.
- Record a separate after-hours voicemail greeting for callers trying to reach you outside of your business hours. After hours, callers will be directed to voicemail right away.
- Add business contacts to your OpenPhone address book to keep it separate from your personal contacts.
3 - Use OpenPhone as a team.
You might want to share responsibility for your OpenPhone number with your co-founder or team members.
As your team grows, you will find that you'd like to protect your employees' privacy as well and get them dedicated business phone numbers.
- Business phone numbers for your employees. Everyone on your team can get their own dedicated business phone number, right on top of their cell phone, so they don't compromise their privacy. You get to maintain ownership of the business phone numbers and customer relationships tied to them. It's a win-win.
- Shared number with your co-founder. Same way as you and your co-founder have a [email protected] email address, you can get a shared phone number for talking to customers, prospects and partners.
- Support phone number. Serving customers is way easier when you can call and text from the same number, maintaining all the context. Currently, you can share responsibility for the phone number by sharing login credentials with your team members. We understand this method isn't ideal and are working on introducing more advanced team sharing capabilities soon.
4 - Use OpenPhone everywhere you go.
One of the benefits of using an Internet-based business phone is that it works everywhere you go. All you need is an Internet connection.
- Get a US phone number from abroad. If you're an international founder, getting a US phone number couldn't be easier with OpenPhone. Pick your desired local or toll-free number, install the app and that's it. Enjoy unlimited talk and text as if you were in the US.
- Use your OpenPhone number when you travel. When you travel, OpenPhone works wherever you go. Make sure you're connected to a wifi network or have a local data plan and you'll be all set.
If you're a startup founder and have specific questions about your setup, please send us a note - we'd love to hear from you.