While most OpenPhone calls have crystal clear audio, some calls may have call quality issues. If you're experiencing call quality issues, there may be some simple solutions to identify and fix the problem.

We put together this guide to help troubleshoot and resolve any of the following call quality issues you might experience:

  1. Choppy or robotic sounding audio
  2. One-way or missing audio
  3. Delayed audio
  4. Echoed audio
  5. Volume too loud or too quiet
  6. Static or background noise
  7. Dropped calls

1 - Choppy or robotic sounding audio

Is the person you're talking to is having a hard time hearing you? Maybe your audio is "breaking up" for them?

Typically, choppy/robotic call audio is caused by jitter on the line. Jitter indicates a connection issue occurred on the call. Jitter affects your call's packets of audio data transmitted to-and-from. This can result in packet loss and, subsequently, choppy or robotic call audio.

We put together this guide to help diagnose and resolve any choppy or robotic call audio: Troubleshooting choppy or robotic sounding call audio

2 - One-way or missing audio
When one of the parties on your call can't hear another, you're experiencing one-way audio.

One-way audio can be caused by many different factors. We put together this guide to walk through the possible reasons you're experiencing one-way call audio: Troubleshooting one-way call audio

3 - Delayed audio

Long delays in audio on a call are typically due to latency in the connection itself. There are many things that can cause this issue.

We put together this guide to walk through the possible reasons you're experiencing delayed call audio: Troubleshooting delayed call audio

4 - Echoed audio

The person you're talking to complains of getting an echo from you. They may be hearing you initially and then a delayed echo shortly after.

This is almost always caused by the hardware positioning or volume levels. The good news is that we've put together this guide to help resolve this issue. Here are some possible solutions for echoing call audio: Troubleshooting echoing call audio

5 - Volume too loud or too quiet

Are you having a hard time hearing on your calls? Or maybe the audio is a little too loud? Either way, we don't want you to experience call volume issues.

Typically, call volume issues are almost always caused by the hardware positioning or volume levels. We've put together this guide to help: Troubleshooting volume issues on calls

6 - Static or background noise

Is the person you're talking to is having a hard time hearing you or you're having a hard time hearing them due to audio interference, background noise, or call static?

Typically, call volume issues are caused by the hardware positioning, placement, or volume levels. However, it is possible the call static issues are a connection issue.

We put together this guide to help diagnose and resolve any call static issues: Troubleshooting call audio static and other audio interference

7 - Dropped calls

Are you experiencing abrupt hang ups? Calls disconnecting unexpectedly? You may be experiencing dropped calls.

Call dropping issues can be incredibly frustrating to deal with. Good news! We've put together this guide to diagnose and resolve any call dropping issues: Troubleshooting call dropping issues


Hopefully this helps resolve your issues!

If you continue to experience problems, please don't hesitate to reach out at [email protected].

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