Now isn't a good time to respond?  That's okay!  Marking a conversation as "unread" can act as a reminder to respond to a text later on in the day, whether it's better for you, or your client.

How to from your mobile device:

  1. Launch the OpenPhone app from your mobile device
  2. Go to Inbox by tapping the “Home” icon at the bottom of your screen
  3. Find the message you would like to mark as “Unread”
  4. Swipe right on the conversation.
  5. There, you’ll see a text bubble icon. Select this icon to mark your conversation as “Unread”. 
  6. Once selected, you’ll see a white number inside a little blue bubble to the right of your message.  This indicates how many unread messages you have from your contact. This is your little reminder!
  7. To mark the conversation as “Read”, open the message or, follow Steps 3-4.

You can also see this article here for more information on how to see your filtered conversations on the mobile app.

Before, unread messages were a separate folder. Now, it's a filter rather than an inbox. This makes it easier to see unread messages in any inbox.

How to from the web app:

  1. Launch the OpenPhone web app
  2. You will see "Unread" at the top, beside your other inboxes.  You can switch this filter on and off to see the unread messages.
  3. In the chat box to the left, you will see a 🗨 speech bubble symbol. Select the speech bubble to mark conversations as "unread"

That’s it!  Now you’ll never forget to respond to any important messages.  Again. 🤦‍♀️

Do you have further questions or feedback? Email us at [email protected].

We're here to help and love hearing from you. ❤️

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