Been awhile since your last chat?  Stop scrolling!  We have a search tool for that.

From the web or Mac app:

  1. Launch the OpenPhone web app.

  2. Select "Contacts" at the upper left side of the screen.

Selecting contacts from OpenPhone

3. Type in the name or company of your contact in the search bar that appears at the top of the page.

4. A list will appear of relevant matches.

5. Click to select a specific contact.
6. Click the message 💬 icon below the contact's name. Your conversation with that contact will show after clicking the icon.

Here is a visual of how this looks from the web app dashboard:

finding and messaging an OpenPhone contact

Note: You'll need to have the right phone number selected under "Inboxes" to search for conversations with a specific contact. Having trouble keeping track of which inbox contains conversations with a contact? Consider adding a note to that contact including which OpenPhone number you've been using to communicate with them.

Add note to contact in OpenPhone

From the iOS or Android app:

  1. Launch the OpenPhone app.

  2. From the home page, press the search icon 🔍 in the upper right corner.

  3. Type in the name, number, or company of your contact.

  4. A list will appear of relevant matches. Select the contact you'd like to contact.

Here is a visual of how this looks from an iPhone:

Find contact and message contact on OpenPhone from a mobile device

Still can't find the conversation you're looking for?  Check in the "Done" inbox, it could be hiding in there. 👀

That's it! Do you have further questions or feedback? Email us at [email protected].

We're here to help and love hearing from you.

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