Keeping track of one business inbox is hard enough. Having multiple inboxes can be a handful! 

We want to ensure you stay organized when you add more phone numbers and team members as your business grows.

Why filter inboxes?

Some users only have 1 phone number in the OpenPhone app.
That might be you! In that case, you can see here how to filter your inbox for your single number. 

Users that have 1 or more numbers (whether private or shared numbers) will require the inbox filter so they can keep all their inboxes separate. This way, you can see who is calling and texting what phone number and answer your communications appropriately.

Here's how it works:

  1. Launch the OpenPhone web app
  2. Select the menu at the top left corner (or press ⬅️on the keyboard)
  3. Below, you will see all your phone numbers under your name and avatar. They are grouped as "Private Numbers" and "Shared Numbers".
  4. Select the number you want to use. That's it!

Here is a visual of what this looks like:

This is what this looks like in the mobile app on iOS:

Ready to get another phone number with OpenPhone? We'll help you get set up.

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