Unable to immediately respond to missed calls or voicemails? Or maybe you're receiving calls and texts after your business hours? With auto-replies, you can automatically respond with a text message to keep in touch with those who contacted you.
Auto-replies are a great way to respond to missed calls or voicemails left during business hours. They can also help set expectations for calls and messages received outside of your business hours.
Want to set up auto-replies for your business? I'll show you how.
How to set up auto-replies:
1 - Login at my.openphone.co.
2 - Navigate to your phone number’s settings. If you have multiple phone numbers, be sure to select the number that you want to set-up auto-replies on.
3- Scroll to the Auto-Replies section and set up your auto-replies.
What can I use auto-replies for?
During business hours:
- Missed calls
- Missed voicemails
Outside of business hours:
- Missed calls received after hours
- Missed voicemails received after hours
- Text messages received after hours
Please note: we don't send an automated message to the same number more than once every 3 hours. So if your customer calls you 5 times in a 3-hour period, we only send one message, not 5. This way, your customers won't be annoyed by automated messages. :)
Need inspiration or examples of auto-replies? We've got you covered.
Note: You can only set-up auto-replies in the web or Mac app
Not using OpenPhone and want to use the power of auto-replies? Sign-up for OpenPhone today!