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Using OpenPhone
Everything you need to know about using OpenPhone is here
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45 articles in this collection
Written by
Daryna Kulya,
Daryl Acenas,
Ty Hill
and 1 other
FAQs
How does OpenPhone work?
Welcome to OpenPhone! We're so glad you're here โจ
Written by
Daryna Kulya
Updated over a week ago
Does OpenPhone have a web or desktop app?
Yes, we do! ๐ฅ
Written by
Daryna Kulya
Updated over a week ago
What keyboard shortcuts are available in the desktop app?
Want to speed up your workflow and save time? ๐จ
Written by
Daryna Kulya
Updated over a week ago
How to gather insights from OpenPhone Analytics
Quickly monitor your team and your phone lines with our slick Analytics dashboard
Written by
Ty Hill
Updated over a week ago
How to change the email on your OpenPhone account
How to change the email associated with your OpenPhone account
Written by
Daryna Kulya
Updated over a week ago
What number will show up on the caller ID when I call from OpenPhone?
Your OpenPhone number. Your personal phone number stays private.
Written by
Daryl Acenas
Updated over a week ago
If I get a call or message while I have no Internet, will I know about it?
What happens if you lose Internet access
Written by
Daryna Kulya
Updated over a week ago
How to delete your OpenPhone number
Want to change your number? Remove one of the numbers on the account? We've got you covered
Written by
Daryna Kulya
Updated over a week ago
How to join or leave the Android beta program
Want to be among the first users to get new features on Android? You're at the right place!
Written by
Daryna Kulya
Updated over a week ago
Calling
How to make a call with the OpenPhone mobile app
Enjoy these simple ways to place a call on your mobile device
Written by
Daryna Kulya
Updated over a week ago
How to make a call with the OpenPhone web or Mac app
Make calls from all of your devices with the OpenPhone web app!
Written by
Daryna Kulya
Updated over a week ago
How to set up an auto-attendant (IVR) on OpenPhone
Auto-attendant, phone menu, phone tree, IVR, or virtual receptionist. Here's how to set one up โ๏ธ
Written by
Daryna Kulya
Updated over a week ago
What's the difference between the standard and advanced auto-attendant (IVR)
Looking to add superpowers to your phone menu or IVR? This article will help!
Written by
Daryna Kulya
Updated over a week ago
How to make an international call on OpenPhone
Need to make an international call? We've got you covered.
Written by
Ty Hill
Updated over a week ago
How to enable international calling on your OpenPhone account
Want to make an international call? Use this guide to enable international calling and messaging on your account
Written by
Ty Hill
Updated over a week ago
How to change the number of rings until voicemail
How long should the caller stay on the line before getting to your voicemail? You decide :)
Written by
Daryna Kulya
Updated over a week ago
How to record your OpenPhone calls
Record your business calls and download the recordings right to your computer
Written by
Daryna Kulya
Updated over a week ago
How to transfer calls to a team member or another phone number
Need to transfer a call to someone else? No problem!
Written by
Daryna Kulya
Updated over a week ago
How to forward your OpenPhone calls to a different number
Simple steps to forward your OpenPhone number โฌ
Written by
Daryna Kulya
Updated over a week ago
How to reject a call with a text message
"I'm on a call right now. Can I call you back?"
Written by
Daryna Kulya
Updated over a week ago
Staying on top of your inbox
How to name phone numbers in your account
Name your numbers so you know what number folks are calling or messaging
Written by
Daryna Kulya
Updated over a week ago
How to filter your inboxes by phone number
Have multiple numbers? We show you how we filter between your multiple inboxes and stay organized.
Written by
Daryna Kulya
Updated over a week ago
How to search for contacts and conversations
Stop searching and start messaging with our "search" feature
Written by
Daryna Kulya
Updated over a week ago
How to mark conversations as โUnreadโ
Flag conversations as โUnreadโ in OpenPhone so that you never forget to respond to any important messages.
Written by
Daryna Kulya
Updated over a week ago
How to mark conversations as โDoneโ
File conversations instead of deleting them forever.
Written by
Daryna Kulya
Updated over a week ago
How do I block a phone number?
We want to give you control over who can reach you at your OpenPhone number. ๐ ๐ฝโโ๏ธ
Written by
Daryna Kulya
Updated over a week ago
How to filter your OpenPhone inbox
File your messages and make your search easier.
Written by
Daryna Kulya
Updated over a week ago
Contacts
How to save, edit, delete, and manage business contacts in the OpenPhone address book?
OpenPhone keeps your business and personal contacts separate. Let us show you how to manage them. ๐
Written by
Daryna Kulya
Updated over a week ago
Does OpenPhone integrate with my phone address book or offer a separate contact list?
TL;DR: We allow both!
Written by
Daryna Kulya
Updated over a week ago
How to sync your phone contacts with OpenPhone
Want to sync your iOS or Android contacts with OpenPhone? We'll show you how.
Written by
Daryna Kulya
Updated over a week ago
How to sync your Google Contacts with OpenPhone
Syncing your Google Contacts to your OpenPhone contacts with a single click!
Written by
Ty Hill
Updated over a week ago
How to use custom properties for your contacts
We show you how OpenPhone uses the "custom properties" available for organizing your business contacts
Written by
Daryna Kulya
Updated over a week ago
How to revoke address book access from OpenPhone
If you want to remove your personal contact list from the app
Written by
Daryna Kulya
Updated over a week ago
How to import a large number of contacts to OpenPhone
Learn how to upload a contact list to OpenPhone using a .csv file
Written by
Daryna Kulya
Updated over a week ago
How to bulk delete a large number of contacts on OpenPhone
Learn how to easily delete multiple or all of your OpenPhone contacts
Written by
Ty Hill
Updated over a week ago
Messaging (SMS, MMS, and more)
How to send a group message on OpenPhone
Everything you need to know about sending and receiving group text messages on OpenPhone
Written by
Ty Hill
Updated over a week ago
How to send picture messages (MMS) with OpenPhone
You can send and receive pictures with OpenPhone ๐ผ
Written by
Daryna Kulya
Updated over a week ago
Can I receive picture messages (MMS) on my toll-free OpenPhone number?
Receiving pictures on your toll-free OpenPhone number
Written by
Daryna Kulya
Updated over a week ago
How to create, share, and use snippets
Snippets can help you quickly send commonly used messages
Written by
Ty Hill
Updated over a week ago
How to set-up auto-replies
Use auto-replies to automatically respond to missed calls, voicemails, or any contact after your business hours
Written by
Ty Hill
Updated over a week ago
Voicemail, business hours & availability
How to set up your business voicemail greeting
Looking to record, upload, or simply type in your voicemail greeting? You're in the right place!
Written by
Daryna Kulya
Updated over a week ago
How to send callers to voicemail with Do Not Disturb
Send calls directly to voicemail when you are not available ๐งโโ๏ธ
Written by
Daryna Kulya
Updated over a week ago
How to check your OpenPhone voicemail
Spoiler: we text you the transcription and audio file. It's magical ๐ฎ
Written by
Daryna Kulya
Updated over a week ago
How can I set my business hours?
Restrict the times when you receive calls ๐
Written by
Daryna Kulya
Updated over a week ago
How to mute call and text notifications on your number(s)
Have multiple numbers but don't need to receive notifications for every number? We've got you covered!
Written by
Elli Von
Updated over a week ago