Using OpenPhone | Help

FAQs

How does OpenPhone work?

Welcome to OpenPhone! We're so glad you're here ✨

Written by Daryna Kulya
Updated this week

Does OpenPhone have a web or desktop app?

Yes we do! 🖥

Written by Daryna Kulya
Updated this week

How to gather insights from OpenPhone Analytics

Quickly monitor your team and your phone lines with our slick Analytics dashboard

Written by Ty Hill
Updated this week

How to change the email on your OpenPhone account

How to change the email associated with your OpenPhone account

Written by Daryna Kulya
Updated this week

What number will show up on the caller ID when I call from OpenPhone?

Your OpenPhone number. Your personal phone number stays private.

Written by Daryl Acenas
Updated this week

If I get a call or message while I have no Internet, will I know about it?

What happens if you lose Internet access

Written by Daryna Kulya
Updated this week

How to delete your OpenPhone number

Want to change your number? Remove one of the numbers on the account? We've got you covered

Written by Daryna Kulya
Updated this week

How to join or leave the Android beta program

Want to be among the first users to get new features on Android? You're at the right place!

Written by Daryna Kulya
Updated this week

Calling

How to make a call with the OpenPhone mobile app

Enjoy these simple ways to place a call on your mobile device

Written by Daryna Kulya
Updated this week

How to make a call with the OpenPhone web or Mac app

Make calls from all of your devices with the OpenPhone web app!

Written by Daryna Kulya
Updated this week

How to change the number of rings until voicemail

How long should the caller stay on the line before getting to your voicemail? You decide :)

Written by Daryna Kulya
Updated this week

How to set up an auto-attendant (IVR) on OpenPhone

Auto-attendant, phone menu, phone tree, IVR, or virtual receptionist. Here's how to set one up ✌️

Written by Daryna Kulya
Updated this week

How to make an international call on OpenPhone

Need to make an international call? We've got you covered.

Written by Ty Hill
Updated this week

How to enable international calling on your OpenPhone account

Want to make an international call? Use this guide to enable international calling and messaging on your account

Written by Ty Hill
Updated this week

How to record your OpenPhone calls

Record your business calls and download the recordings right to your computer

Written by Daryna Kulya
Updated this week

How to forward your OpenPhone calls to a different number

Simple steps to forward your OpenPhone number ⬅

Written by Daryna Kulya
Updated this week

Staying on top of your inbox

How to name phone numbers in your account

Name your numbers so you know what number folks are calling or messaging

Written by Daryna Kulya
Updated this week

How to filter your inboxes by phone number

Have multiple numbers? We show you how we filter between your multiple inboxes and stay organized.

Written by Daryna Kulya
Updated this week

How to search for contacts and conversations

Stop searching and start messaging with our "search" feature

Written by Daryna Kulya
Updated this week

How to mark conversations as “Unread”

Flag conversations as “Unread” in OpenPhone so that you never forget to respond to any important messages.

Written by Daryna Kulya
Updated this week

How to mark conversations as “Done”

File conversations instead of deleting them forever.

Written by Daryna Kulya
Updated this week

How do I block a phone number?

We want to give you control over who can reach you at your OpenPhone number. 🙅🏽‍♀️

Written by Daryna Kulya
Updated this week

How to filter your OpenPhone inbox

File your messages and make your search easier.

Written by Daryna Kulya
Updated this week

Contacts

How to save, edit, delete, and manage business contacts in the OpenPhone address book?

OpenPhone keeps your business and personal contacts separate. Let us show you how to manage them. 📇

Written by Daryna Kulya
Updated over a week ago

Does OpenPhone integrate with my phone address book or offer a separate contact list?

TL;DR: We allow both!

Written by Daryna Kulya
Updated this week

How to sync your phone contacts with OpenPhone

Want to sync your iOS or Android contacts with OpenPhone? We'll show you how.

Written by Daryna Kulya
Updated over a week ago

How to sync your Google Contacts with OpenPhone

Syncing your Google Contacts to your OpenPhone contacts with a single click!

Written by Ty Hill
Updated this week

How to use custom properties for your contacts

We show you how OpenPhone uses the "custom properties" available for organizing your business contacts

Written by Daryna Kulya
Updated over a week ago

How to revoke address book access from OpenPhone

If you want to remove your personal contact list from the app

Written by Daryna Kulya
Updated over a week ago

How to import a large number of contacts to OpenPhone

Learn how to upload a contact list to OpenPhone using a .csv file

Written by Daryna Kulya
Updated this week

How to bulk delete a large number of contacts on OpenPhone

Learn how to easily delete multiple or all of your OpenPhone contacts

Written by Ty Hill
Updated this week

Messaging (SMS, MMS, and more)

How to send a group message on OpenPhone

Everything you need to know about sending and receiving group text messages on OpenPhone

Written by Ty Hill
Updated this week

How to send picture messages (MMS) with OpenPhone

You can send and receive pictures with OpenPhone 🖼

Written by Daryna Kulya
Updated this week

Can I receive picture messages (MMS) on my toll-free OpenPhone number?

Receiving pictures on your toll-free OpenPhone number

Written by Daryna Kulya
Updated this week

How to create, share, and use snippets

Snippets can help you quickly send commonly used messages

Written by Ty Hill
Updated this week

How to set-up auto-replies

Use auto-replies to automatically respond to missed calls, voicemails, or any contact after your business hours

Written by Ty Hill
Updated this week

Voicemail, business hours & availability

How to set up your business voicemail greeting

Looking to record, upload, or simply type in your voicemail greeting? You're in the right place!

Written by Daryna Kulya
Updated this week

How to send callers to voicemail with Do Not Disturb

Send calls directly to voicemail when you are not available by turning on "Do Not Disturb".

Written by Daryna Kulya
Updated this week

How to check your OpenPhone voicemail

Spoiler: we text you the transcription and audio file. It's magical 🔮

Written by Daryna Kulya
Updated this week

How can I set my business hours?

Restrict the times when you receive calls 🕔

Written by Daryna Kulya
Updated this week

How to mute call and text notifications on your number(s)

Have multiple numbers but don't need to receive notifications for every number? We've got you covered!

Written by Elli Von
Updated this week