Troubleshooting

We cover the best methods to use OpenPhone and also how to troubleshoot issues

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16 articles in this collection
Written by Daryna Kulya, Mahyar Raissi, Daryl Acenas and 2 others

What you can do if you're receiving spam calls

Here's how you can cut down on incoming spam.

Written by Phillip Paquette
Updated over a week ago

Troubleshooting call audio static and other audio interference

Experience a lot of static or background noise on calls? We've put together this guide for you!

Written by Ty Hill
Updated over a week ago

Troubleshooting call dropping issues

Having issues with calls dropping or unexpectedly hanging up? We've put together this guide for you

Written by Ty Hill
Updated over a week ago

Troubleshooting volume issues on calls

Are your calls too loud or too quiet? We've put together this guide to help you!

Written by Ty Hill
Updated over a week ago

Troubleshooting echoing call audio

Are (are) you (you) hearing (hearing) an (an) echo (echo)? We've put together this guide to help give you some relief!

Written by Ty Hill
Updated over a week ago

Troubleshooting delayed call audio

Experiencing long delays in call audio? We've put together this guide for you!

Written by Ty Hill
Updated over a week ago

Troubleshooting choppy or robotic sounding call audio

Are your calls choppy or is your audio "breaking up"? We've put together this guide for you!

Written by Ty Hill
Updated over a week ago

Troubleshooting one-way call audio

Are one of the parties on the call unable to hear the other? We've put together this guide for you

Written by Ty Hill
Updated over a week ago

Call quality troubleshooting guide

Audio issues? Poor call quality? You've come to the right place!

Written by Daryna Kulya
Updated over a week ago

How do I report a bug?

Spot an issue in OpenPhone? Here's how to report it.

Written by Phillip Paquette
Updated over a week ago

Why am I not receiving calls?

The app doesn't ring? No way to answer the call? Let us help!

Written by Daryl Acenas
Updated over a week ago

I'm not receiving verification codes on OpenPhone

Why can't I get a verification code on my OpenPhone number?

Written by Daryna Kulya
Updated over a week ago

I'm not receiving text messages on my OpenPhone number

Simple steps to determine why you might not be receiving text messages

Written by Mahyar Raissi
Updated over a week ago

Why is my call showing up as failed?

Getting a "Call failed" error? We can help!

Written by Daryna Kulya
Updated over a week ago

Why am I getting a subscription expired error?

Troubleshooting subscription expired error message

Written by Daryna Kulya
Updated over a week ago

How to reset your OpenPhone password

Forgot password... again? No problem!

Written by Daryna Kulya
Updated over a week ago